Legal

1. Terms of use and software licence

Between you and AlloCause Inc.

vireo is a panel that runs inside Adobe Premiere Pro. It is published by AlloCause Inc., a company incorporated in Québec, Canada. These terms govern your use of the software. You accept them by installing vireo.

1.1 The licence we grant you

We grant you a personal, non-exclusive, non-transferable licence to install and use vireo on up to three computers that you own or control, for as long as this agreement is in force.

vireo has a free tier and a paid tier. The free tier does not expire and does not require payment or an account. The paid tier, vireo pro, unlocks the features that use artificial intelligence and is licensed either monthly or by one-time purchase.

The software is licensed to you, not sold. We keep all ownership and intellectual property rights in it.

1.2 What you may not do

• Copy, distribute, resell, rent, lend or sublicense vireo, or share your licence key.
• Reverse engineer, decompile or disassemble the software, except where the Copyright Act (Canada) or other applicable law expressly permits it.
• Remove or alter any notice of ownership within the software.
• Use vireo to infringe anyone's rights or to break the law.
• Circumvent the licensing system or use a licence key you did not obtain from us or an authorised reseller.

1.3 Your footage and your work

Your footage, transcripts, scripts and edits belong to you. We claim no rights in them.

vireo runs on your computer and reads your Premiere project locally. Your video files are never uploaded to us. We do not have access to your media, your projects or the work you produce with vireo.

1.4 Artificial intelligence features

The AI features in vireo pro require your own API key from a third-party AI provider. vireo currently supports Google, Anthropic and OpenAI. Only Google's models can analyse footage; the others do text work only. When you use those features, content from your project is sent from your computer directly to that provider under your own account. It does not pass through us.

What is sent depends on the feature. For script features, the text of your transcript and draft. For b-roll analysis, short excerpts of the video in the b-roll sequence you designate.

Your use of that provider is governed by your agreement with them, not with us. You are responsible for the cost of your own API usage.

AI output is not reliable on its own. It can be wrong, incomplete, or unsuitable for your project. vireo produces suggestions and drafts, not finished work. You are responsible for reviewing anything it produces before you deliver it, and for the content of what you deliver.

1.5 Third-party software

vireo requires Adobe Premiere Pro, which we do not supply and are not affiliated with. Adobe is not a party to this agreement. Changes Adobe makes to Premiere Pro may affect how vireo works.

1.6 Updates and changes

We may release updates that add, change or remove features. Paid subscribers receive updates while their subscription is active. Holders of a one-time licence receive updates for that version line, as described at the time of purchase.

We may change these terms. If a change materially affects your rights, we will give notice on this page and, where we hold your email address for that purpose, by email, before it takes effect. Continuing to use vireo after that means you accept the new terms. If you do not accept them you may stop using vireo, and where a change materially reduces what you paid for, you may ask us for a proportionate refund.

1.7 Ending the licence

You may stop using vireo at any time and uninstall it. If you cancel a subscription, the AI features stop working when the paid period ends. Everything in the free tier keeps working, and your saved work stays on your computer.

We may end your licence if you materially breach these terms and do not fix the breach within thirty days of being told about it.

1.8 Warranty

We provide vireo with reasonable skill and care and will make reasonable efforts to correct faults reported to us.

Beyond that, and to the extent the law allows, we do not promise that vireo will be uninterrupted, error-free, or fit for any particular purpose you have in mind.

This section does not remove or reduce any warranty the law gives you. If you are a consumer in Québec, the legal warranties under the Consumer Protection Act (CQLR c. P-40.1) and the Civil Code of Québec apply regardless of anything written here. Consumers elsewhere keep the equivalent rights their own law gives them.

1.9 Liability

To the extent the law allows, our total liability to you arising out of vireo is limited to the amount you paid us for it in the twelve months before the event giving rise to the claim.

We are not liable for lost profits, lost data, lost time, or indirect or consequential loss.

Nothing in this section limits liability that cannot be limited by law. That includes, without limitation, liability for bodily or moral injury, for gross or intentional fault under article 1474 of the Civil Code of Québec, and any liability a merchant may not exclude under the Consumer Protection Act.

Because vireo generates and modifies sequences in your Premiere project, keep your own backups. vireo builds new sequences rather than overwriting your originals, but no software is a substitute for a backup.

1.10 Governing law

These terms are governed by the laws in force in the Province of Québec and the federal laws of Canada that apply there. The courts of the judicial district of Joliette, Québec, have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live, or of your right to bring proceedings there where your law provides for it.

1.11 Payments

Purchases of vireo pro are processed by our merchant of record, who acts as the seller for the transaction. The merchant of record is identified on the checkout page and on your receipt, and their own buyer terms apply to the sale alongside this agreement. Their buyer terms govern the sale itself, including invoicing and tax. This agreement governs your use of the software.

1.12 Language

This page is published in French and in English. The French version prevails. Les parties reconnaissent avoir exigé que ce document soit rédigé en français et en anglais.

2. Privacy policy

Published under section 8.2 of the Act respecting the protection of personal information in the private sector (Québec)

vireo is built to hold as little of your information as possible. Your footage never reaches us, and there are no user accounts. This policy explains the little we do handle, in plain terms.

2.1 What we do not collect

We want to be specific about this, because it is the part that matters most to an editor.

• Your footage. Video and audio files never leave your computer for our systems. We cannot see them.
• Your projects, transcripts, scripts, drafts, notes, edit decisions, Playbook, chats and logs. These stay on your own computer and in your project's vireo Auto-Save folder. They are not transmitted to us.
• Your API key. It is stored locally on your computer and used only to call your AI provider directly. We never receive it.
• Your payment card. Payment is handled by our merchant of record. We never see or store card numbers.

2.2 What we do collect

• Your email address, when you buy or start a trial. It is collected by our merchant of record to deliver your licence key, send receipts, and let you manage your purchase.
• Licence activation information, so a licence works on three computers and no more. This is a machine identifier and an activation timestamp, tied to your licence key.
• What you send us directly, if you email support. Usually a description of the problem, and sometimes an activity log or a Diagnostics report. Those only reach us if you send them.
• Basic website information when you visit this site or vireo checks it for an update, handled by our web host in the ordinary course of serving the site.
• An affiliate cookie, if you arrive through an affiliate link. It remembers who referred you for 90 days so they get credit. We do not use it for anything else.

2.3 What goes to your AI provider

• Claude or OpenAI: text only. The transcript words, your draft, the chat, your rules and Playbook notes, and any file or image you attach. No video and no audio.
• Gemini: the same text, plus b-roll. Only when you ask vireo to describe your b-roll, a small copy of each shot, video with sound, is uploaded to Google so the AI can watch it.

Those Gemini clips stay on Google for up to 48 hours, then Google deletes them.

2.4 vireo lite

• lite runs in your browser. Your project file and your edits stay on your computer. Nothing is uploaded to us.
• Your work and your AI key are kept in your browser's storage on your computer.
• If you add a vireo pro key, lite checks it with Lemon Squeezy (the key only).
• AI requests go straight from your browser to the provider you choose, with your own key.
• lite.vireoedit.com has no analytics, cookies or third-party scripts.

2.5 Why we collect it, and on what basis

• To deliver the software and your licence, and to keep it working on your machines. This is necessary to perform our contract with you.
• To answer your questions when you contact us.
• To meet our tax and accounting obligations.

We do not sell personal information. We do not use it for advertising or profiling. We do not use your content to train any AI model, and we could not, because we do not have it.

2.6 Who else handles it, and where

Some of the information above is handled outside Québec. Under Québec law we must tell you that plainly.

• Our merchant of record, identified on the checkout page and on your receipt. They handle your email address, payment, invoicing, licence keys and refunds, under their own privacy policy, which is linked from the checkout page.
• Your AI provider, which is Google, Anthropic or OpenAI depending on the key you entered, receives content from your computer when you use an AI feature, under your own API key. This transfer is between you and that provider. Their terms and privacy policy apply to it, not ours.
• Our web host, Hostinger International Ltd., serves this website.

Before communicating personal information outside Québec, we assess whether it will receive adequate protection, as section 17 of the Act requires.

2.7 How long we keep it

• Licence and purchase records: as long as your licence is valid, and afterwards for the period our tax and accounting obligations require, currently six years.
• Support correspondence: two years from the last message, then deleted.

When information is no longer needed for the purpose it was collected for, we delete it or anonymise it.

2.8 Your rights

You may ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct anything inaccurate, incomplete or ambiguous;
• delete information we no longer have a reason to keep;
• withdraw consent where we rely on it;
• give you your information in a structured, commonly used technological format, where the law provides for it;
• stop disseminating information, or de-index it, in the circumstances the law provides for.

Write to the person named above. We will answer within thirty days. There is no charge, though we may charge reasonable costs for transcription, reproduction or transmission, and we will tell you the amount before we act.

If you are not satisfied with our answer, you may complain to the Commission d'accès à l'information du Québec. Depending on where you live, you may also have the right to complain to your own data protection authority.

2.9 If something goes wrong

If a confidentiality incident occurs and it presents a risk of serious injury, we will notify the Commission d'accès à l'information and the people concerned promptly, and we keep a register of incidents as the law requires.

2.10 Changes to this policy

We will post any change on this page with a new effective date.

3. Refund policy

Applies to everyone, everywhere

Thirty days, money back, no questions asked. If vireo is not right for you, you get your money back. You do not have to explain why, and you do not have to write to anyone.

3.1 How to get one

Open the account page linked from your purchase receipt and request the refund there. It is processed automatically. Your licence key stops working, and you should uninstall the software.

If you cannot find your receipt, write to vireo@allocause.com and we will sort it out.

3.2 The details

• The window is thirty days from purchase. It applies to both the monthly subscription and the one-time founding licence.
• Refunds go back to the payment method you used, normally within five to ten business days depending on your bank.
• Money you spent with your AI provider is not ours and we cannot refund it. That is billed to you directly by that provider.
• Cancelling a subscription outside the thirty days stops future charges. It does not refund the period already paid for, and you keep access until that period ends.

3.3 If you are outside the window

Write to us anyway. If vireo did not do what we said it would, we would rather make it right than keep the money.

3.4 What this does not affect

This policy is offered in addition to your legal rights, not instead of them. If you live in the EU, the EEA or the UK, see section 4. If you are a consumer in Québec or elsewhere in Canada, your rights under consumer protection law are unaffected.

The merchant of record for the sale may also issue a refund under its own buyer terms.

4. Right of withdrawal

For consumers in the European Union, the European Economic Area and the United Kingdom

If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from a distance contract within fourteen days, without giving any reason. Our thirty-day refund policy is longer and simpler, but the statutory right exists on its own and this section explains it.

4.1 The period

Fourteen days from the day the contract was concluded.

4.2 When the right ends early

For digital content supplied immediately, the right of withdrawal is lost once supply has begun, but only if you expressly asked for immediate supply and acknowledged that you would lose the right. You are asked to confirm both at checkout. If you did not confirm them, the fourteen-day right stands in full.

Regardless of the above, our thirty-day refund policy in section 3 applies to you as well, and it is not conditional on any of this.

4.3 How to withdraw

Tell us clearly that you are withdrawing. You can use the electronic withdrawal function on your account page, use the form below, or send any unambiguous statement to vireo@allocause.com. Sending it before the fourteen days are up is enough.

We will acknowledge your request without delay on a durable medium, normally by email.

4.4 What happens next

We refund all payments received from you without undue delay, and no later than fourteen days after the day we are informed. We use the same means of payment you used, and it costs you nothing.